Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required. This covers Pro subscriptions and digital products bought through myportfl.io.

Refunds are processed by our payment provider and reseller, Paddle, who is the Merchant of Record for every order. You can:

• visit paddle.net and look up your order with the email address you used at checkout, or
• email us at support@myportfl.io with your order reference and we will raise it for you.

Once approved, the money goes back to your original payment method. Card refunds usually settle within 5–10 business days depending on your bank.

You can cancel a Pro subscription at any time from your account settings. Cancelling stops the next renewal and your Pro features stay active until the end of the period you already paid for. If a renewal charged you unexpectedly, contact us within 30 days and we will refund it.

When you buy a digital product from a creator on myportfl.io, the same 30-day window applies and the refund is still handled by Paddle. We hold the creator's share of the sale until the order is released, so refunds inside that window do not leave the creator out of pocket. Where a refund is issued after a creator has been paid out, we recover it from their next payout.

Please contact us before raising a chargeback — it is faster to refund you directly. We may decline refunds where there is clear evidence of abuse, such as repeated buy-and-refund cycles on the same product, or where a purchase was made to obtain and redistribute files.

Paddle's refund policy also applies to every order as Merchant of Record. Where it grants you more than this page does, the more generous outcome applies.